Privacy Policy
Last updated: March 8, 2026
This Privacy Policy describes how OpenTracy ("we," "us," or "our") collects, uses, and shares your personal information when you use our website (opentracy.com), console (app.opentracy.com), APIs, documentation, and related services (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.
01. Information We Collect
/// Account Information
When you create an account, we collect your name, email address, and password. If you sign up through a third-party provider (e.g., GitHub, Google), we receive your name, email, and profile information from that provider.
/// Usage Data
We automatically collect information about how you interact with our Services, including IP address, browser type, device information, pages visited, features used, timestamps, and referring URLs.
/// Customer Data
When you use our platform for model distillation, evaluation, or deployment, you may submit data including production traces, model configurations, training data, and evaluation results ("Customer Data"). You retain all rights to your Customer Data. We process it solely to provide the Services.
/// Payment Information
Payment processing is handled by third-party processors. We do not store credit card numbers. We retain billing addresses, transaction history, and subscription details.
/// Cookies & Tracking
We use cookies and similar technologies for authentication, security, preferences, and analytics. You can manage cookie preferences through your browser settings.
02. How We Use Your Information
- [+]Provide, operate, and maintain the Services
- [+]Process transactions and manage your account
- [+]Send service-related communications (updates, security alerts, support)
- [+]Improve, personalize, and develop new features
- [+]Monitor and analyze usage patterns and performance
- [+]Detect, prevent, and address fraud, abuse, and security issues
- [+]Comply with legal obligations and enforce our agreements
- [+]Respond to your requests, comments, and questions
03. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
Service Providers
Third-party vendors who help us operate the Services (hosting, analytics, payment processing, support). They access data only as needed and under contractual obligations.
Legal Requirements
When required by law, regulation, legal process, or governmental request. We will notify you when legally permitted.
Business Transfers
In connection with a merger, acquisition, reorganization, or sale of assets. Your data will remain subject to the terms of this policy.
With Your Consent
When you explicitly authorize us to share information with a third party.
04. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you Services. We retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we remove your personal data within 30 days, except where retention is required by law. Customer Data is deleted according to your configured retention policies or within 30 days of account termination.
05. Data Security
We implement industry-standard security measures to protect your data. All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). We maintain strict access controls, audit logging, and tenant isolation. For more details, see our Security page. No method of transmission or storage is 100% secure. If you have concerns, contact us at privacy@opentracy.com.
06. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- [+]Access — Request a copy of the personal data we hold about you
- [+]Correction — Request correction of inaccurate or incomplete data
- [+]Deletion — Request deletion of your personal data
- [+]Portability — Request a machine-readable copy of your data
- [+]Restriction — Request restriction of processing in certain circumstances
- [+]Objection — Object to processing based on legitimate interests
- [+]Withdraw Consent — Where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at privacy@opentracy.com. We will respond within 30 days.
07. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and equivalent protections for international transfers of personal data.
08. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 16, we will delete it promptly. If you believe a child has provided us with personal data, please contact us at privacy@opentracy.com.
09. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: